http://www.idkfa.com/v3 idkfa: syndicated http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1774 I'd like to see this, if it exists. kaiden@idkfa.com (kaiden) Indiscernible from Magic Wed, 12 Jan 2011 12:36:06 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1774 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1773 Interesting. So, you're scared they're going to find all of your illegal files?? Scrotor@idkfa.com (Scrotor) Indiscernible from Magic Wed, 12 Jan 2011 12:31:01 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1773 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1772 That isn't a Mac store. It's a temple. kaiden@idkfa.com (kaiden) Indiscernible from Magic Wed, 12 Jan 2011 12:27:18 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1772 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1771 I don't mean to get on my high horse here, but I just wanted to point out that where I live instead of being in a now defunct 24-hour diner my mac store is a massive glass box with NOTHING INSIDE except for a giant floating Apple and a staircase to a huge network of showrooms and repair desks underground. And it is in the most expensive retail district in the country. Just sayin'. Wilber@idkfa.com (Wilber) Indiscernible from Magic Wed, 12 Jan 2011 12:12:08 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1771 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1770 i think there's a law or regulation somewhere that if a service does maintenance on a computer they have to run that deep scan on the hard drive, and are obligated to report if they found anything illegal. that's why i would never take my computers to a repair service. kitacek@idkfa.com (kitacek) Indiscernible from Magic Wed, 12 Jan 2011 08:17:01 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1770 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1768 (nods) Yeah. Mac Haus in Spenard I've got beef with as well. One of my clients took their computer in after a hard drive failure. They set her up with a new hard drive, and reinstalled the original operating system. They did not, however, suggest upgrading (for a relatively cheap cost of $30) to the most recent Mac OS X (which includes firewalling, automated backups, protected memory, things necessary for a singular business computer connected directly to the Internet). If anything, it would have been an up-sell for them, and their clients would have been happier. Instead, they gave my client a pamphlet on an incredibly expensive hard drive recovery service in the lower-48, and wished her luck. I understand there are concerns about liability, or process, or just certain support issues that private businesses don't want to get into (hard drive recovery is a particularly nasty one). But again, there's a basic level of service when it comes to dealing with people's computers, business or otherwise, that one should aspire to to keep happy customers, or at least, establish their trust. kaiden@idkfa.com (kaiden) Indiscernible from Magic Wed, 12 Jan 2011 02:19:27 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1768 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1766 Is that the one in the old Denny's? Because, if so, I was also not impressed. Scrotor@idkfa.com (Scrotor) Indiscernible from Magic Wed, 12 Jan 2011 01:29:38 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1766 http://www.idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1764 I'm... I'm... (sighs). I'm just happy I have my laptop back. A week or two ago, my Macbook Pro went dead. I assumed total power failure, but the hard disk was intact, and most likely everything else as well. Turns out, a combination of third party (cheaper) batteries and a malfunctioning power cord left the computer unable to boot. Being that I still had a month of warranty, I got a new power cord and battery out of it. Working this through the Alaska Mac Store was... trying. Their store isn't "Apple," but rather, a private business that works with Apple to complete warranty work and ship parts to and from Alaska to support the Alaska Mac Store's customers. This means: zero chance of instant gratification, even for the simplest things. It took the tech 15 seconds to figure out that the laptop would boot with a different power cord. However, in order for them to replace the cord, they had to keep it for four days to wait for their "purchasing" employee to take a shift, put in the request for the new power cord with Apple, and have Apple overnight a battery and power cord, then wait another day for a tech to "install" the power cord and battery. I can take care of probably 95% of the problems I have with my various computers. For the other 5%, I have yet to find a place in town that's impressed me with their level of service. At no point did the Mac Store call to update me on the status of my laptop. Granted, it was probably the lowest priority they had among their support tickets, and I wasn't technically a direct paying customer (Apple likely reimbursed them for their time), but phone calls are cheap, and quick, and as the sole method of communication between you and the client, should be used. At my work, if we haven't called or emailed a customer to notify them of work done, that particular task is considered incomplete. There's also the question of why they had to a) kaiden@idkfa.com (kaiden) Indiscernible from Magic Tue, 11 Jan 2011 23:07:43 -0900 http://idkfa.com/v3/v_thread.php?thread_id=1764&msg_id=1764