As someone who is near functionally illiterate when it comes to phones (through disuse and philosophical opposition), I can sort of relate. However, if it was my job, I would probably take it upon myself to learn it, customize it, and then break its spirit to serve my will. I would topple the master of that dark telecom closet, and fueled by my hatred I would be able to answer and transfer calls with an efficiency never seen before, in this world or the next.

Until then, I'll keep being annoyed when people leave rambling voicemails when they could have just emailed me.